General Questions

We provide preparation material for certification exams for various companies. Our products come in two formats i.e. PDF & Practice Test Software. A complete list can be found here: https://www.examsgrade.com/all-certification-exams.php

As stated already, we provide preparation material only. To enroll in a certification exam and get certified you should visit test taking sites i.e. pearsonvue.com & prometric.com

We do not provide consultancy in this regard –we recommend that you visit Certification related discussion forums.

Certainly! We are 100% confident about the quality of products. Just make sure that you study the Q&A of respective Exam for two weeks before you appear in the actual Exam. Our money back guarantee reflects this confidence of ours in our products.

Guarantee, Support & Updates

Since you paid for the product you own it for a lifetime. However, we provide support & money back guarantee for 90 days from the date of purchase.

There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.

We provide free updates during the 90 day validity from date of purchase. After this period you can extend the update period access for another 90 days at 50% Discount, to get Free Updates & Support for the product.

We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.

The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.

Yes, you can renew your "Expired License" at 50% Discount. For this you just need to click the 'Renew' button next to each product in "Member Area". After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact our support team.

Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

Payments & Product Downloads

We accept payments via all major Credit/Debit cards & PayPal.

Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support@examsgrade.com for assistance.

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.

Login to your account at https://www.examsgrade.com/sign-in.php and you will see your order number and the download button. You can then download purchased product without delay.

Please make sure that the transaction was successful. Make sure that you are logging into correct account. If you think that you are doing it correctly and issue is still not resolved please contact out Live chat or e-mail the Support Team.

Any 20 Products can be Downloaded per month if you buy Unlimited Access for any duration.

Website Security

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.

No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.

Miscellaneous Questions

Our products come in two formats i.e. PDF & Practice Test Software. The PDF format is supported by almost every operating system e.g. Windows,Mac,Linux etc. Hence you need not to worry about system requirements. You will need any “free pdf reader” to use our products. However for practice exams software, you’ll a windows machine. It is not supported on Mac, Linux and Server environments. Practice Test Software is 100% compatible with Microsoft windows Vista, windows 7, windows 8 (32/64 Bit) windows10 systems only.

Special Discount is offered on Value Packs or Bundles available for popular Exams. If you want to buy three or more products please contact a Team member for discounts available on Total Invoice.

If you fail the exam at the first attempt then you can claim refund or swap exam for any two products of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to support@examsgrade.com and our Team will assist you in short time.

In rare circumstances you see any error or mistake in our products - we will appreciate your cooperation if you send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product.